The ServiceNow community is rife with talent. From developers to technical architects and a whole lot of MVPs, there is so much ServiceNow expertise out there being shared online every day.
Whether you want technical tips, career advice, platform updates, or just a different perspective, LinkedIn is one of the best places to find it – alongside NowBen, of course! We’ve picked out some ServiceNow experts (in no particular order) who are well worth following.
Earl Duque
Senior Developer Advocate at ServiceNow, ServiceNow, MVP 2020-21. Find Earl on LinkedIn.
Earl is Senior Developer Advocate at ServiceNow, working on the MVP Community program, Short Form initiatives, CreatorCon Hackathon, Hacktoberfest, and other dev programs.
Before joining ServiceNow, he was a Senior Engineer at the University of California, leading several professional and student developer teams. Earl is a vocal ally of under-represented groups in the tech world.
Follow for: Fun videos, hands-on demos, developer content, platform education, community updates.
Hardit Singh
Technical Architect, ServiceNow MVP 2024-26. Find Hardit on LinkedIn.
Hardit is a ServiceNow MVP 2024–26, Technical Architect, Udemy Instructor and YouTuber based in New Delhi, India. He’s an experienced Application Specialist Master with a long history of working with ServiceNow. He also writes for NowBen.
With more than a decade of dedicated ServiceNow expertise, Hardit has navigated and implemented modules including ITSM, ITAM, GRC, Custom Applications and more.
Follow for: Webinars, SNUG news, and NowBen content.
Paul McNamara
ServiceNow Certified Master Architect, ServiceNow MVP 2024-26. Find Paul on LinkedIn.
Paul McNamara is a ServiceNow Certified Master Architect, ServiceNow Community MVP, and Head of ServiceNow Advisory at Ateko.
With more than 20 years of experience in enterprise applications, 15 dedicated solely to ServiceNow, Paul helps companies embrace the digital workflow revolution using his technical knowledge.
Follow for: ServiceNow architecture, AI, platform strategy, governance.
Mahathi Veena
ServiceNow Certified Technical Architect, ServiceNow MVP 2025-26. Find Mahathi on LinkedIn.
Mahathi Veena is a ServiceNow CTA, two-time MVP (‘25, ‘26), Rising Star, and tech writer – who presented at Knowledge 2026, and also writes for NowBen. With more than 14 years of experience in the IT world, more than 10 of those dedicated to the ServiceNow ecosystem, Mahathi helps businesses unlock the value of their digital workflows.
Mahathi, who is currently a ServiceNow Solutions Architect at KPMG UK, spent 14 years at Tata Consultancy Services, rising from ILP trainee to Technical Architect in that timeframe. She also won the Digital Revolution Awards’ Excellence in ServiceNow award.
Follow for: Architecture, CTA content, AI, leadership, releases.
Anurag Tripathi
ServiceNow Technical Architect, ServiceNow MVP 2024-26. Find Anurag on LinkedIn.
Anurag Tripathi is a ServiceNow Technical Architect and 11x ServiceNow Community MVP based in Dublin, Ireland. He is Vice President at CitiBank and a ServiceNow Technical Architect with more than 14 years of experience delivering enterprise ServiceNow platforms and solutions.
His current focus is on creating scalable and sustainable solutions, simplifying complex requirements, and helping teams get the most value from the platform. Anurag has worked in architecture and solution design, development, integrations, deployment, upgrades, and platform evolution.
Follow for: Technical answers, architecture, community insights.
Daniel Falayi
ServiceNow Certified Technical Architect, ServiceNow MVP 2024-26. Find Daniel on LinkedIn.
Daniel Falayi is a ServiceNow Certified Technical Architect and 3x ServiceNow Most Valued Professional (MVP) with vast experience in ServiceNow AI governance, ITSM, CSM, FSM, IRM/GRC, Security Operations, Legal Service Delivery (LSD), and other ServiceNow modules.
He has more than eight years of experience in ServiceNow administration, development, and implementation, focusing on AI governance, ITSM, CSM, FSM, SecOps, and GRC modules.
Follow for: ServiceNow careers, architecture, implementation advice.
Tosin Dada
ServiceNow Solutions Architect, ServiceNow MVP 2025-26. Find Tosin on LinkedIn.
Tosin Dada is a Senior ServiceNow Business Process Solutions Analyst and Lead Business Analyst with experience in enterprise transformation programmes across ITSM, CSM, ITAM, CSDM, CMDB, Discovery, Service Mapping and other workflows.
She is a two-time ServiceNow MVP (2025 and 2026), a Women in Tech Community Awardee (2025), and the SNUG Leader for ServiceNow Nigeria, running the local community chapter.
Follow for: ServiceNow careers, community, AI and business analysis.
Kristen Dettman
Technical Consultant, ServiceNow MVP 2025-26. Find Kristen on LinkedIn.
Kristen Dettman is a Technical Consultant who can boast of being a 2x ServiceNow MVP, along with a Rising Star, WomenNow Leader, and speaker at Knowledge and World Forum.
She has 10 years of system administration and development experience, including five as a ServiceNow Developer. Her expertise is in ITSM and Strategic Portfolio Management (SPM), with a strong background in building business rules, client scripts, and using Flow Designer to automate processes.
Follow for: Practical ServiceNow tips, community content, career advice.
Shreya Wani
Technical Product Owner, ServiceNow MVP 2024-26. Find Shreya on LinkedIn.
Shreya Wani is a Programmer Analyst at Roche, Rising Star, and a 3x ServiceNow MVP – who has also presented at Knowledge. She has three years of professional experience in ServiceNow Development and Implementation in modules including ITSM, Service Portal development, Custom App, Scoped Application, SPM/PPM, and HRSD.
She is also a co-host of the ServiceNow Developer Meetup for Pune Chapter in India.
Follow for: Community, ServiceNow careers, AI, technical content.
Allen Andreas
ServiceNow Certified Master Architect, ServiceNow MVP 2024-26. Find Allen on LinkedIn.
Allen Andreas is a ServiceNow Certified Master Architect (CMA), 2x ServiceNow MVP, 5x Community MVP, and military veteran with more than 20 years in IT and 11 on the ServiceNow AI platform. He has presented at the ServiceNow Knowledge conference and at global events like CreatorCon India, ServiceNow user groups, and developer meet-ups.
He also runs the Allenovation YouTube channel where he makes content covering ServiceNow,
Follow for: Architecture, developer content, careers, and ServiceNow advice.
Lauren McManamon
Senior Developer Advocate, ServiceNow. Find Lauren on LinkedIn.
Lauren is a Developer Advocate and Solution Consultant based in Dallas, Texas with a Bachelor of Science (B.S.) in Computer Science.
She started her ServiceNow journey as a customer in 2015, before going on to join the company as a member of the Solution Consultant team in 2017 – and becoming a familiar face at ServiceNow events, webinars, and community initiatives.
Follow for: Low-code development, Creator Workflows, demos, events.
Laszlo Balla
Senior Developer Advocate, ServiceNow. Find Laszlo on LinkedIn.
Laszlo is a ServiceNow Developer Advocate in EMEA who helps organizations create experiences for their customers while boosting the productivity of their workforce.
He has two decades of experience in enterprise technology and is now one of the faces of ServiceNow’s developer community in Europe, appearing regularly at events, meetups and technical sessions.
Follow for: Developer content, architecture, EMEA events and community.
Travis Toulson
Senior Developer Advocate, ServiceNow, ServiceNow MVP 2024. Find Travis on LinkedIn.
Travis is a Developer Advocate at ServiceNow who designs and develops business solutions with skills including configuration, Service Portal / CMS, business rules, custom applications and custom integrations.
His ServiceNow career started at Thyssenkrupp Steel, where he worked as a Developer and IT Operations Lead Specialist between 2011 and 2013, going on to build a decade-and-a-half’s worth of experience in the ServiceNow ecosystem.
Follow for: Developer content, ServiceNow releases, community and events.
Kristy Merriam
Senior Developer Advocate, ServiceNow. Find Kristy on LinkedIn.
Kristy Merriam is a ServiceNow Developer Advocate who describes her mission as bridging the gap between developers and the technology they use, empowering developers by sharing knowledge, providing support, and fostering community.
Kristy is a believer in the power of storytelling to make technology relatable and aims to inform and inspire the ServiceNow community. She has worked at ServiceNow for nearly 10 years and connects her hobbies to her work, responsible for the MakeFarm, LiquorBot, and GardenNow Hackzone exhibits.
Follow for: Creator workflows, low-code development, AI, and fun projects.
Chuck Tomasi
Retired – former Senior Developer Advocate, ServiceNow. Find Chuck on LinkedIn.
Chuck has more than 40 years of experience in the IT industry, with 18 years in content creation – including several published books. He worked at ServiceNow for 14 years, serving as Senior Developer Advocate between 2020 and 2024 after working as a Technical Consultant, Program Manager, and Platform Architect.
He has made and hosted thousands of videos and podcasts over three decades, and is arguably the “face of ServiceNow”.
Follow for: Videos and technical tips.
Final Thoughts
The ServiceNow ecosystem is constantly changing, and following the right people is a useful way to keep up-to-date.
From deep technical content and architecture advice to career journeys, community news and the latest Now Platform developments, the experts mentioned here offer a range of beneficial perspectives. Time to extend your network!