As demand grows for workflow automation and agentic AI, ServiceNow is increasingly relying on strategic partners to help customers deploy new capabilities faster, modernize legacy systems, and connect business-critical data across the enterprise.
This page will track every major ServiceNow partnership announcement going forward in 2026. We’ll continue to update it throughout the year as new deals, integrations, and ecosystem announcements are revealed.
January 2026
January 20: ServiceNow and OpenAI Expand Strategic AI Partnership
ServiceNow and OpenAI announced an expanded multi-year collaboration to integrate advanced foundation models into the ServiceNow AI Platform. The partnership supports enterprise automation, generative AI use cases, and intelligent workflow orchestration.
January 20: ServiceNow Enhances Global Partner Program
ServiceNow announced major updates to its global Partner Program, aimed at accelerating AI agent innovation. The changes expand opportunities for ISVs, system integrators, and technology partners building on the platform.
January 28: ServiceNow and Fiserv Expand Strategic AI Partnership
ServiceNow and Fiserv announced an expanded strategic commitment to accelerate AI-driven transformation across financial services. As part of the agreement, Fiserv will scale its use of ServiceNow’s Now Assist across Financial Services Operations (FSO) and IT Service Management (ITSM), embedding AI directly into workflows to improve operational resilience and customer service outcomes.
February 2026
February 23: TCS and ServiceNow Partner to Accelerate Large-Scale AI Adoption
Tata Consultancy Services (TCS) and ServiceNow signed a multi-year partnership to help enterprises scale AI adoption across business functions. The collaboration will focus on building industry-specific AI solutions on the ServiceNow platform, turning manual and fragmented processes into more intelligent, autonomous workflows.
March 2026
March 1: NTT DOCOMO, StarHub, and ServiceNow Launch Autonomous Roaming Resolution
NTT DOCOMO, StarHub, and ServiceNow announced a joint initiative to help keep travellers connected through autonomous roaming issue resolution. Using ServiceNow CRM and AI capabilities, the solution is designed to proactively identify and resolve roaming issues before customers are impacted.
March 16: Carahsoft and ServiceNow Expand Partnership Into New Industries
Carahsoft Technology Corp. and ServiceNow expanded their partnership to bring the ServiceNow AI Platform to new sectors across the US and Canada. The expanded alliance targets industries including healthcare, manufacturing, financial services, retail, and critical infrastructure.
March 26: Eudia Partners With ServiceNow to Modernize Legal Operations With AI
Eudia announced a new partnership with ServiceNow focused on transforming enterprise legal operations. The companies plan to combine ServiceNow’s AI Platform with Eudia’s legal intelligence technology to support more autonomous and governed legal workflows.
April 2026
April 7: DXC Technology Partners With ServiceNow on AI-First Enterprise Transformation
DXC Technology announced a strategic partnership with ServiceNow aimed at helping enterprises modernize legacy systems and accelerate AI-led transformation programmes. The alliance combines DXC’s consulting and services expertise with the ServiceNow platform.
April 13: Qlik Partners With ServiceNow to Bring Enterprise Data Into AI Workflows
Qlik unveiled a new partnership with ServiceNow designed to connect trusted enterprise data with AI-powered workflows. The move aims to improve decision-making and workflow automation by combining Qlik’s analytics and data integration capabilities with ServiceNow’s AI platform.
April 14: Cube Partners With ServiceNow to Launch Connector
Cube announced a new ServiceNow connector aimed at improving interoperability and simplifying integrations for mutual customers. The move strengthens ServiceNow’s broader ecosystem of workflow and data integration partners.
April 20: Brillio Recognized in ServiceNow Ecosystem Report
Brillio was named a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Report Europe 2026. While not a formal new partnership announcement, the recognition highlights Brillio’s growing presence in the ServiceNow services ecosystem.
April 22: ServiceNow and Google Cloud Unite AI Agents for Autonomous Enterprise Operations
ServiceNow and Google Cloud announced an expanded partnership to combine the ServiceNow AI Platform with Google Cloud technologies, including Gemini. The collaboration is focused on helping enterprises automate operations, improve issue resolution, and deploy AI agents across telecoms, retail, and IT environments.
April 22: TridentCare Partners With ServiceNow for AI-driven Operational Transformation
Healthcare services provider TridentCare announced a strategic partnership with ServiceNow to modernize operations across order management, diagnostics, reporting, and reimbursement. The company is expanding its use of ServiceNow AI capabilities to improve efficiency and service delivery.
May 2026
May 5: Microsoft and ServiceNow Expand Strategic AI Partnership
ServiceNow and Microsoft announced an expanded strategic partnership focused on AI governance and enterprise interoperability. The companies are integrating ServiceNow AI Control Tower with Microsoft Agent 365 to extend governance across Microsoft’s growing AI agent ecosystem. ServiceNow AI specialists will also become available through the Microsoft Agent 365 Marketplace, enabling AI-powered workflows across Microsoft 365 applications including Word, Outlook, and PowerPoint.
The companies also announced an expanded go-to-market collaboration around autonomous IT operations, combining ServiceNow’s workflow intelligence with Microsoft’s cloud and productivity stack.
May 5: Lenovo and ServiceNow Launch AI-Native Workplace Automation Initiative
Lenovo and ServiceNow announced a new AI-focused workplace automation initiative designed to reduce IT support costs and improve operational visibility through workflow automation and device intelligence integration.
The solution combines Lenovo’s xIQ Digital Workplace Platform and managed services with ServiceNow AI Control Tower and workflow orchestration technologies.
May 5: NVIDIA and ServiceNow Unveil Project Arc Autonomous AI Agent
ServiceNow and NVIDIA introduced Project Arc at Knowledge 2026 – an autonomous desktop AI agent governed through ServiceNow AI Control Tower and secured using NVIDIA OpenShell.
The companies also confirmed that ServiceNow AI Control Tower is now integrated into the NVIDIA Enterprise AI Factory validated design, extending governance, and observability across large-scale AI workloads.
May 5: Dyna Software Launches Platform Copilot for ServiceNow
Dyna Software has unveiled Platform Copilot, describing it as the first agentic AI platform designed specifically for ServiceNow configuration.
The platform integrates directly with ServiceNow development environments and allows business users to generate workflows and configurations using natural language prompts, images and diagrams.
May 5: Cloudera Launches Zero-Copy Connector for ServiceNow AI Workflows
Cloudera announced a new Workflow Data Fabric Zero Copy Connector for ServiceNow at Knowledge 2026, allowing ServiceNow AI agents to access and operate on enterprise data stored in Cloudera data lakes without moving or duplicating the data.
The integration is designed to help enterprises deploy agentic AI workflows while maintaining governance, security, and regulatory compliance across hybrid cloud environments. Cloudera said the connector enables ServiceNow AI agents to query data directly where it resides, reducing data transfer costs and improving oversight of sensitive enterprise information.
The announcement builds on ServiceNow joining Cloudera’s Enterprise AI Ecosystem in 2025.
May 6: Accenture and ServiceNow Launch Forward Deployed Engineering Program
ServiceNow and Accenture announced a new forward deployed engineering (FDE) program at Knowledge 2026 designed to help enterprises move agentic AI initiatives from pilot projects into production at scale.
The program combines ServiceNow’s AI-native engineering teams with Accenture’s industry-focused engineers to build AI workflows directly within customer environments using the ServiceNow AI Platform. The companies said the initiative is focused on accelerating enterprise AI deployment, reducing operational costs, and improving customer experiences through production-ready AI workflows.
As part of the program, customers will gain access to more than 300 pre-built AI agent skills and workflows governed through ServiceNow AI Control Tower.
May 6: Amazon Web Services and ServiceNow Expand AI Governance and Agentic AI Collaboration
ServiceNow and AWS are focusing on enterprise AI governance and agentic AI deployment after ServiceNow surpassed $1B in AWS Marketplace transactions.
The companies unveiled a new governance architecture combining ServiceNow AI Control Tower with Amazon Bedrock AgentCore, enabling enterprises to govern AI agents, models, and workflows across large-scale deployments. The announcement also included new AI agent integrations for security, IT operations, and telecoms, alongside deeper developer integrations with AWS’s Kiro AI development.
May 6: KPMG and ServiceNow Expand Global Alliance Around Enterprise AI Transformation
KPMG and ServiceNow have announced an expanded multi-year global alliance partnership focused on helping enterprises accelerate AI-powered transformation and scale agentic AI initiatives.
As part of the agreement, KPMG firms and ServiceNow will jointly invest in implementation services, go-to-market programmes, and AI workflow innovation, including deployments of ServiceNow AI Control Tower and Now Assist capabilities. The companies said the alliance is designed to help organizations move from isolated AI use cases to enterprise-wide workflow transformation with stronger governance and operational control.
May 12: Boomi and ServiceNow Partner to Power Enterprise Data Activation for AI Workflows
Boomi and ServiceNow announced an expanded partnership focused on data activation and enterprise AI workflows. As part of the agreement, Boomi becomes a launch partner for the ServiceNow Workflow Data Network Passport Program, allowing customers to integrate and activate enterprise data directly within the ServiceNow AI Platform.
The collaboration extends ServiceNow Workflow Data Fabric with Boomi’s integration, API management, and data synchronisation capabilities, enabling AI agents and workflows to access real-time enterprise data across external systems. The companies said the partnership is designed to reduce integration complexity and accelerate AI-driven automation at enterprise scale.
May 15: Experian and ServiceNow Partner to Scale Trusted Decisioning for Agentic AI
Experian and ServiceNow announced a new partnership designed to bring trusted data and decisioning capabilities into enterprise agentic AI workflows. The collaboration combines Experian’s data, analytics, and fraud detection technologies with the ServiceNow AI Platform to help organisations automate decisions while maintaining governance, compliance, and risk controls.
The companies said the partnership is focused on enabling AI agents to make more reliable, context-aware decisions across financial services, customer operations, and enterprise workflows at scale.
May 18: BT Business and Accenture Collaborate With ServiceNow to Accelerate Enterprise AI Deployment
BT Business and Accenture have revealed a new collaboration with ServiceNow that’s focused on helping organizations deploy and scale AI more quickly across enterprise environments. The initiative combines BT Business’s networking, security, and cloud capabilities with Accenture’s AI engineering and transformation expertise, using the ServiceNow AI Platform to support large-scale AI adoption and workflow automation.
The companies said the collaboration is designed to help enterprises move AI from experimentation into operational deployment, with a focus on governance, automation, and business transformation outcomes.
May 28: Wipro and ServiceNow Expand Partnership to Embed Agentic AI Across Enterprise Operations
Wipro and ServiceNow announced an expanded partnership aimed at accelerating the adoption of agentic AI across core business functions. The collaboration combines Wipro’s consulting, implementation, and industry expertise with the ServiceNow AI Platform to help organizations deploy AI-powered workflows across IT, HR, customer service, finance, and other enterprise operations.
The companies said the expanded alliance will focus on helping customers move beyond AI experimentation by embedding autonomous workflows directly into business processes, supported by ServiceNow’s AI capabilities and governance framework. Wipro will also develop industry-specific solutions and accelerators designed to speed deployment and time to value for enterprise customers.
June 2026
June 4: Cognizant and ServiceNow Launch Integrated AI Governance Solution
Cognizant and ServiceNow announced a new partnership focused on helping enterprises operationalize AI governance at scale. The collaboration integrates Cognizant Neuro AI Trust with ServiceNow AI Control Tower, combining ServiceNow’s AI governance and visibility capabilities with Cognizant’s AI assurance, risk management, and control framework.
The companies said the integration is designed to provide continuous oversight across the AI lifecycle, helping organizations manage AI risk, monitor compliance, and apply responsible AI principles as AI agents, models, and workflows move from pilot projects into production environments. The solution aims to give enterprises a more scalable approach to governing AI deployments across business functions and technology platforms.
June 8: Findem Brings Talent Intelligence to the ServiceNow AI Platform
Findem announced that its Model Context Protocol (MCP) server is now available on the ServiceNow AI Platform, enabling ServiceNow AI agents and workflows to access real-time talent intelligence and workforce data.
The integration allows organizations to embed hiring, workforce planning, and talent acquisition insights directly into agentic workflows running on ServiceNow. By connecting Findem’s talent data platform with ServiceNow AI agents, enterprises can automate workforce-related decisions using live skills, candidate, and employee intelligence rather than static datasets.
According to Findem, the MCP integration is designed to help organizations operationalize talent intelligence across HR workflows while maintaining governance and control through the ServiceNow platform.
June 11: IBM and ServiceNow Expand Collaboration to Unlock Enterprise Data for AI
IBM and ServiceNow announced an expanded collaboration designed to help organizations connect and govern enterprise data for AI-powered workflows. The partnership combines IBM’s watsonx AI and data platform with the ServiceNow AI Platform, enabling customers to access and act on information held across fragmented systems while maintaining governance and compliance controls.
As part of the agreement, IBM is integrating watsonx Orchestrate with ServiceNow and expanding support for ServiceNow Workflow Data Fabric. The companies said the collaboration will help enterprises build and deploy AI agents that can securely access business data across applications, accelerating the move from AI experimentation to production-scale deployment.
What Do These ServiceNow Partnerships Mean in 2026?
Several themes are emerging from ServiceNow’s partnership strategy this year:
- AI Ecosystem Expansion: Many announcements are centred on agentic AI, enterprise copilots and autonomous workflows, showing ServiceNow’s push to lead in enterprise AI orchestration.
- Industry-Specific Growth: Deals in telecoms and healthcare suggest ServiceNow is deepening its vertical strategy with tailored solutions.
- Data + Workflow Convergence: Partnerships with firms like Qlik show the growing importance of combining enterprise data platforms with workflow automation.
- Transformation Through Services: Consulting and implementation partners such as DXC and Accenture remain essential for large-scale customer deployments.
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We’ll keep updating this tracker with every major ServiceNow partnership, alliance, and integration announced in 2026.