ServiceNow has confirmed that it is laying off more staff after letting hundreds of employees go earlier this year. While specific figures are not yet known, ServiceNow told NowBen when asked about this restructuring that the changes are “global in nature”.
This follows our exclusive reporting from June, which revealed that the ITSM company would be laying off hundreds of employees as part of a restructuring effort.
‘Hiring for AI-Focused Skills’
A ServiceNow spokesperson told NowBen: “ServiceNow is committed to having the right talent in the right roles, and that means making necessary changes to how we are structured.
“We are driving efficiencies across the business, actively investing in and hiring for AI-focused skills, and managing headcount with discipline to end 2026 where we started, as we shared earlier this year. That’s how we grow sustainably and win.”
Aside from the standard message of having the ‘right talent’ in the right jobs, it’s curious – but not surprising – to note the mention of actively investing in, and hiring for, AI-focused skills.
NowBen understands that headcount at ServiceNow started at around 29,000 this year and currently sits at around 30,000.
Many in the ServiceNow and SaaS industry will be looking with interest to see which roles are most affected by layoffs, and which are seeing headcount increase as the company strives to hire for AI skills.
According to Layoffs.fyi, there have been 124,380 tech employees laid off at 247 companies so far in 2026.
NowBen will monitor the situation and provide updates on the layoffs as they come.