ServiceNow’s AI Learning Days are back for 2026 – a series of free sessions built around “expert-led content on ServiceNow, AI trends, and the skills shaping what’s next in the world of work”.
Described by Trina Marxen (Director of Learning GTM & Engagement) as “a true labor of love”, last year’s sessions attracted over 18,000 attendees. So what does this year’s series of events have in store for learners?
What Are ServiceNow’s AI Learning Days?
Whether you’ve been in the ServiceNow ecosystem for years or days, these University sessions are valuable for every role and skill level. Think hands-on learning, real-world challenges, and certifications built for an AI-driven world.
“Connect with experts and peers, unlock new skills, and future proof your career.”
With three ‘days’ running across three different regions, these tailored sessions are designed to be accessible, each with its own keynote led by an AI leader. They’re also completely free to attend. Here are a few examples of the sessions you can expect to see.
Here’s that key info again:
- Free: Attending won’t cost you a penny.
- Live: Real-world insights in real time.
- Virtual: Watch from wherever you are in the world.
When Are ServiceNow’s AI Learning Days?
Comprising 30 live sessions across three days and regions, ServiceNow’s AI Learning Days will be taking place at the following times:
- Americas (AMS): August 4, 9:00 AM – 4:00 PM PDT
- Asia Pacific (APAC): August 6, 9:00 AM – 4:00 PM AEST
- Europe/Middle East/Africa (EMEA): August 11, 9:00 AM – 4:00 PM CEST
How to Register
If you’re keen to attend, it’s important to register in advance. At this point, you can begin building your agenda to ensure you make the most of the sessions available, prioritizing the ones that matter most to you.
Thoughts from the Community
Mahathi Veena, ServiceNow MVP
“Last year, I described AI Learning Days as an energising experience that changed how I think about AI as something that is reshaping how we work, learn, and grow. This year, the agenda feels just as relevant, maybe even more so. For ServiceNow practitioners especially, I think the value is in how it helps connect the dots between where AI is heading and what that actually means in day-to-day work on the platform.
“What stands out is that it is not really framed as Human vs AI. It is more about humans and AI working together in practice. Sessions like ‘Staying Grounded: Trust, Belonging, and Finding Your Place in the AI Era’ and ‘The Road to Go-Live: The Human Side of AI Adoption’ really bring that out, focusing on how people adapt, build trust, and evolve alongside new capabilities.
“On the more practical side, ‘Architecting Data for AI’ is a good reminder that none of this works without getting the foundations right. For ServiceNow especially, that connection between data, workflows, and AI is where a lot of the real value shows up.
“Overall, I feel it supports practitioners in understanding and applying AI in practical enterprise settings, where humans and AI complement each other rather than compete.”
Tosin Dada, ServiceNow MVP
“ServiceNow AI Learning Days are worth attending because AI is quickly becoming part of how we work in ServiceNow. It’s a good chance for practitioners to understand what’s practical, what adds value, and how AI can actually support delivery and workflows – a practical view of how AI fits into the future of service management.
“I’ll also be hosting a session during AI Learning Days also, so I’m especially excited to see practitioners come in curious and leave with something practical they can apply.”
Shreya Wani, ServiceNow MVP
“The ServiceNow AI Learning Days aren’t just about training; they are where the blueprint for the autonomous enterprise is actually handed to you. As a Technical Product Owner, I’ve seen that the real ‘insight’ isn’t just in the AI itself, but in the governance and action – learning how to move from simple chatbots to sophisticated AI Agents that truly execute work.
“This is hands-down the best platform to master the intersection of AI and ServiceNow because it bridges the gap between ‘what’s possible’ and ‘what’s production-ready’. You’ll gain the skills to lead your organization by orchestrating a digital workforce that is secure, governed, and autonomous.”
Get Involved… With NASA?
This year, ServiceNow is offering attendees a unique opportunity to get hands-on with AI in support of real scientific research. And yes, we did say NASA… as in, the National Aeronautics and Space Administration – the same team behind one giant leap!
“Work with real lunar imagery from NASA’s Lunar Reconnaissance Orbiter to identify craters, rocks, and surface features that help train AI models and support future space exploration.”
Hosted in partnership with the Planetary Science Institute and Goodera, this highly collaborative, interactive experience offers volunteers the chance to see real scientific impact.
Fancy mapping the moon? Here’s your chance!
Final Thoughts
ServiceNow’s AI Learning Days are a great way to get ahead in the AI space, while in the comfort of your own home! Register now and start browsing the agenda.
Thank you to Mahathi, Tosin, and Shreya for sharing their insights with us. Will you be attending this year?