ServiceNow offers a range of services with the aim of unifying and streamlining business processes across a number of industries.
All that may sound a little high-level and jargon-y to someone new to the tech sector, so here’s a quick rundown of what exactly ServiceNow does.
What Is ServiceNow?
ServiceNow offers purpose-built industry solutions for a range of fields, built on its technology stack, which the company calls the ‘Now Platform’.
The company describes this as a “single, intelligent, low-code platform, reusable data model and single architecture”, which enables businesses to remove complex processes for end-users and, effectively, keep things simple and streamlined.
The Now Platform is meant to give any company the ability to digitize “any process” with pre-built and customizable workflow solutions by uniting them on a single platform, meaning growth can be encouraged by getting the most value out of existing IT investments, cutting costs, and improving core business processes.
“With a single, intelligent, low-code platform, reusable data model and single architecture, organizations in any industry can keep work flowing quickly and seamlessly, all while removing complexity for end-users,” the company says in its description of the platform.
ServiceNow aims to simplify experiences by unifying data “from any system” across a business and presenting it in an intuitive way, while taking unnecessary workloads away from employees through ‘purposeful automation’ to drive efficiency.
ServiceNow Products Explained
ServiceNow offers a range of products and services, including:
- Workplace Service Delivery (WSD): This provides a single, centralized platform for employees to access services and support, including IT, HR, and facilities.
- Field Service Management (FSM): This is meant to streamline field service operations by optimizing scheduling and dispatch.
- Finance and Supply Chain: This helps businesses streamline operations by uniting data, processes, and teams on a single platform, which can automate tasks.
- App Engine: This lets businesses build custom apps (both low-code and no-code) on the Now Platform.
- Automation Engine: This automates workflows by “putting intelligent technologies to work”.
- Strategic Portfolio Management (SPM): As the name suggests, this helps businesses that want to improve how they manage their portfolio of projects, making sure everything remains aligned with their overarching objectives.
- IT Service Management (ITSM): This helps businesses keep on top of their IT infrastructure and services, like managing incidents, problems, change, and assets.
- IT Operations Management (ITOM): This provides support for keeping IT infrastructure and services like servers, applications, and networks performing well.
- Customer Service Management (CSM): This is meant to deliver personalized customer experiences across all channels.
- HR Service Delivery: This helps businesses streamline their HR processes and provides employees with self-service capabilities.
- Security Operations (SecOps): Like the name implies, this provides tools to deal with security incidents to minimize the damage from any potential vulnerabilities or issues.
- Governance, Risk, and Compliance (GRC): This helps businesses manage compliance relating to regulations, policy management, and assessing risk.
Summary
ServiceNow offers a wide range of products and services – and we’ve only scratched the surface here. But hopefully, anyone new to the sector will benefit from this quick overview of how exactly the company made a name for itself as an industry leader.