From strong financial results to major acquisitions and partnerships, it was certainly a busy year for ServiceNow in 2025. With more and more focus on the transformative power of agentic AI, how will the landscape shift and settle in 2026, and what will this mean for ServiceNow practitioners?
Our latest eBook explores five key trends and how these are likely to impact the ServiceNow space this year – “powered by agentic AI, deep vertical workflows, and an expanding ecosystem”.
Broken down into the following sections, our eBook highlights both the opportunities and the challenges facing ServiceNow professionals:
- AI, Agentic Automation, and Generative Workflows
- Platform and Workflow Expansion Beyond ITSM
- Verticalization and Industry-Specific Workflows
- Talent and Skills Shift for 2026
- Growth of the Ecosystem and Market Opportunity
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