ServiceNow CSM is rapidly becoming the backbone of enterprise customer experience – connecting front-line service teams, operations, and customers in one workflow-driven platform.
In this session with Dr Atul Grover and Shamma Salhotra, we’ll break down where CSM fits in the wider CX landscape and how smart architecture and automation can eliminate manual effort while boosting end-to-end visibility.
What to expect:
- A clear overview of ServiceNow CSM and how it integrates into enterprise CX and operating models.
- Practical patterns for omni-channel intake that standardize and streamline customer engagement.
- Hands-on automation approaches with Flows, plus auto-assignment using AWA and Assignment Rules.
Walk away with actionable ideas you can apply to your own CSM implementation.
Click play and register your details below to access the video!