Global technology consulting firm Synechron is setting an ambitious goal – to become the world’s largest ServiceNow practice serving the financial sector.
To help make that ambition a reality, the firm has announced the strategic acquisitions of three ServiceNow specialists: RapDev, Calitii, and Waivgen.
Based in New York, Synechron offers consulting and engineering services across AI, cybersecurity, cloud, data, and DevOps. It has more than 16,000 employees across 60 offices in 20+ countries. The newly combined business, it says, will “leverage ServiceNow’s cloud-based platform to help enterprises transform their workflows and integrate AI into essential aspects of their operations”.
While Synechron’s traditional strength lies in banking, financial services, and insurance (BFSI), the new capabilities brought by these acquisitions will also enable it to expand across additional industries, including healthcare and pharmaceuticals to energy, utilities, and airlines.
“Bringing RapDev, Calitii, and Waivgen together is a pivotal moment in our growth journey,” said Faisal Husain, CEO of Synechron. “The power of ServiceNow is incredible and we are excited to help our customers unlock that value through the industry knowledge and engineering prowess of this new team.”
Synechron Expanding Beyond Its Core
The three acquired firms bring their own capabilities that extend Synechron’s platform and AI expertise.
RapDev is the world’s largest Datadog partner, while Waivgen is a leading Appian partner – both of which are highly relevant to Synechron’s enterprise clients. Calitii, meanwhile, is recognized for “deep experience architecting and delivering full-scale implementations of ServiceNow for the world’s largest banks.”
Each company also contributes “a unique use of AI in their solutioning and delivery approach, including Waivgen’s library of BFSI-focused agents to empower large banks, insurance firms, and global financial services organizations to harness the power of AI”.
Voices from the Acquired Companies
“Our decision to team with Synechron began with a connection to its people, culture, and origin as an engineering-led, entrepreneurial business,” said Tameem Hourani, CEO of RapDev. “This unique opportunity to join another high-growth engineering team creates an exponential opportunity to accelerate our growth globally.”
“Calitii and Synechron speak the same language when it comes to helping banks innovate,” continued Patrick O’Connor, CEO of Calitii. “Together with ServiceNow, we will bring clients an even wider set of capabilities to speed their AI adoptions.”
“Waivgen combines platform know-how with extensive investment in agentic AI,” added Arjun Devadas, CEO of Waivgen. “As part of this new team, we can now bring our AI agents to a global audience.”
Integrating Strengths, Preserving Specializations
Speaking to NowBen, Christine Olmsted, Synechron’s head of corporate development, explained how the firm plans to weave together the ServiceNow specialists while preserving their distinct talents.
“Each company brings different strengths and delivery approaches, giving us a wide range of options to suit different client needs. It all fits together well; when we realised this, we recognised we were on to something magical,” she said.
This integration aims to give clients flexibility – from specialized implementations to large-scale enterprise transformations – all within Synechron’s broader engineering and digital delivery framework.
Asked how Synechron will define success in its quest to become the world’s largest ServiceNow practice for financial services, Olmsted said the focus is clear.
“The most important metric: client satisfaction. When banks and financial services organisations around the world consider us their go-to team for ServiceNow help, then we know we have succeeded.”
AI at the Heart of Workflow Transformation
ServiceNow’s rise as an enterprise development platform has been accelerated by AI, and Synechron sees enormous opportunity in that convergence.
“The banking sector is investing in use cases that enable them to manage operational compliance and regulatory compliance with greater agility and assurance,” said Olmsted.
“AI is transforming the ability to identify, surface and mitigate impacts related to compliance. Financial crime is also a significant area of interest where our clients are leveraging AI to determine plausibility and help complete investigations more thoroughly and a lot faster. Finally, we are seeing scaled adoption of AI within operations and client management.”
With Waivgen’s agentic AI focus and Synechron’s own FinLabs R&D capability, the firm appears positioned to bring practical AI innovation into live enterprise workflows.
While BFSI remains central, Synechron is now eyeing growth in adjacent verticals – though Olmsted says this will be guided by real-world value rather than ambition alone.
“You can’t force sector diversification – you need to show value. Luckily, RapDev and Waivgen are already present in other sectors both via ServiceNow and through the additional expertise they bring on Datadog and Appian. And we are already extending Calitii’s thought leadership of the value of a full-scale ServiceNow implementation to other complex enterprises in insurance, healthcare, and utilities.”
For clients using multiple enterprise platforms, Synechron’s multi-stack expertise will be key, said Olmsted.
“The value proposition for clients is less about combining expertise on these platforms with one another – it comes through combining expertise across many platforms in conjunction with Synechron’s core expertise in native digital engineering, cloud, data, and AI.
“The impetus for this investment was client demand – our clients ask and we deliver!”
Final Thoughts
Ultimately, Synechron’s expanded ServiceNow practice aims to create tangible business impact for global banks and insurers.
“That’s the beauty of ServiceNow – it’s an enabler across both innovation and cost efficiency,” said Olmsted. “The platform has expanded so much from its origins in ITAM, ITOM, ITSM… it’s a true enterprise development platform now. The use cases are extensive – and Synechron can now service them all.”
“Our clients ask and we deliver.”